The Critical Factors Affecting e-Government Adoption in Indonesia: A Conceptual Framework

Deden Witarsyah, Teddy Sjafrizal, Mohd Farhan MD Fudzee, Mohamad Aizi Salamat


Electronic government (E-government) is the use of information and communication technology by the government to increase the service to citizens. E-government also could be applied on the legislative and judicative to improve internal efficiency of democratic governance. However, technological, governing and social issues have to treat carefully in order to adopt these phenomena. This study aims to find critical factor that influence e-government adoption. Furthermore, comprehensive analysis base on the bibliometric technic on various resources has been chosen to guide this work.  Several dependent variables such as information quality, trust, and system quality also considered relevant were integrated with the unified theory of acceptance and use of technology (UTAUT) constructs as examining variables affecting the adoption of e-government. Finally, this study found a formulation of the conceptual framework on the basis of existing experience and their relationship.


E-Government; Services; Bibliometric; UTAUT; Adoption; Conceptual framework

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Published by INSIGHT - Indonesian Society for Knowledge and Human Development