An Empirical Study of SME’s Embroidery Website in Indonesia: A Proposed Model of Website Re-visit Intention

Ratni Prima Lita, - Meuthia


This paper aims to analyze the influence of system anxiety and perceived company’s website reputation toward online trust, which in turn lead to website re-visit intention. Data were collected using questionnaires based field survey from 120 visitors on La linda Boutique website, one of famous SME’s embroidery in West Sumatera, Indonesia. Purposive sampling technique was adopted in order to enhance representatives. Structural Equation Modelling (SEM) through Smart-PLS software was used to test the multidimensional construct of first-order reflective and second-order formative. The results revealed that online trust, such as perceived ease of use, perceived usefulness, enjoyment of technology, privacy and security, and company competence, have had the greatest effect on website re-visit intention. In addition, results indicate that perceived company’s website reputation impact on online trust, while the effect of system anxiety was not statistically significant. Cross-sectional data of this study tends to have certain limitation to explain the level of website re-visit intention. Nevertheless, theoretical and practical implications for further research are likely to increase the number of visitor’s to re-visit the website. 


system anxiety; perceived company’s website reputation; online trust; website re-visit intention; SME’s embroidery; SmartPLS

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