Mobile User Perception Factors for Express Bus Safety Journey Management System: A Survey Analysis

Rosilah Hassan, Samreen Salek, Mohammad Khatim Hasan, Meng Chun Lam, Wan Mohd Hirwani Wan Hussain


Public transportation represents a higher danger of safety and security as there happen to be more travellers in a single vehicle. In Malaysia, bus accident is the highest that occurred to death. Internet of Things (IoT) has expanded the utilization of 4IR for investigation and research. A 4IR mobile technology app for express bus safety and security system in Malaysia for bus user is suggested and required. It is important to identify the main factors that can be collected via the mobile app before the app is developed. Passenger perception on the used and relevancy of using information technology (IT) tools to increase their safety perception is also required. This information will give the developer an insight on the app usability. In this paper, observation from passengers regarded safety and security factors are gathered and investigated by utilizing the IT and non-IT related issue. From the survey, majority respondent agree with all seven IT related issues (at least 70%) and all eight non-IT related issues (at least 80%). This is important to understand the mobile user perceptions and provides safety to the passengers. From these factors, we proposed a conceptual framework for express bus safety journey management system to be developed in the future. Future speculation by enhancing existing express transport arrangement with varies variable information, for example, waiting time, unwavering quality and travel time. This information can positively affect the nature of express transport administrations. Gathered information is stored in the cloud. The express bus management can collect the information from the cloud to enhance safety and security of bus express.


express bus; 4IR; cloud; Mobile user

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