A New Model to Collect Customer’s Information from In-App-Purchases in Mobile Games

Pratyaksa Ocsa Nugraha Saian, Andy Januar Wicaksono, Suyoto Suyoto


Engaging customer is one of many important keys to keep an organization running. When an organization can analyze and satisfy the customer needs, they will know what to do in the future. Collecting information about customers from customer’s phone activity is a great strategy to manage the customer engagement, especially in mobile game industry. 15 percent of smartphone users have made an in-app purchase as of March 2014. This paper will explain how to get information about customers using a simple script. The script will embed in the games directly and will send information to the game server; the data will be collected and will be analyzed later. This data will be very useful to know which country has a high transaction or have 50% or more of Daily Active Users is a Paying Active Users. The company can set a promotion or other business strategy based on obtained customers information.


collecting customer’s information; in-app-purchases; mobile games

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DOI: http://dx.doi.org/10.18517/ijaseit.7.6.2446


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Published by INSIGHT - Indonesian Society for Knowledge and Human Development