The Correlation Between Spatial Configuration and User Satisfaction: A Case Study of an Activity-based vs a Conventional Office

Sarita Tiara, A. Gamal


Very few studies have discussed the quantitative correlation between office space configuration and user satisfaction. This research aims to provide more concrete results comparing the spatial configuration of Activity Based Office (ABO) and Conventional Offices (CO) to its users' satisfaction. Data collection is taken with sixty respondents who are ABO and CO. User satisfaction will be measured by the comfort aspect. Satisfaction assessment includes the comfort of social interaction distance and the uniformity of the workspace between colleagues, distance to office facilities, distance to the resting place, and distance to the office's informal socialize area. Metric measurements on physical distances and workspace areas between colleagues are compared to the user's subjective comfort. Objective data measurement using the calculation of metric line, and the workspace area differences, while subjective data collection of users using questionnaires. The statistical analysis that will be used is the cross-tabulation method. Cross tabulation will give an overview of the comparison between comfort level to the objective distance and workspace area differences. The study results show that the physical distance comfort of an activity point will vary according to the needs of its user preference. Comparison of spatial to the activity-based and conventional offices will also influence the perception of the uniformity of the user's workspace, and the behavior of users in the elections performs several activities within the office.


User satisfaction; activity based office; conventional office; spatial configuration.

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