Diagnosing the Issues and Challenges in Data Integration Implementation in Public Sector

Noor Hasliza Mohd Hassan, Kamsuriah Ahmad, Hasimi Salehuddin


A reliable data is like the oxygen to the application systems. It keeps the application systems breathing and producing meaningful information for day to day operation and decision-making purpose in an organization. The increasing demand of reliable data in day to day operation sparks a big challenge in data integration implementation in many domains including public sector. Through a successful data integration implementation, a trustable non duplicate data will be provided to the stakeholders. Public sector as a domain which solely rely on creating value through services to the stakeholders critically in needs of reliable data to serve the reliable information to the stakeholders. However, there is lack of research being done in diagnosing the issues and challenges of data integration implementation in public sector. It is crucial to identify the issues and challenges so that we could come out with the best recommendation to ensure the feasibleness of data integration in public sector. Thus, this research had explored the issues and challenges in data integration implementation in public sector. Data has been collected using the qualitative method through the content analysis and expert interview approaches. Four main issues and challenges were identified, namely; (1) lack of management and organization support, (2) policy, standard and politics, (3) human resource incapability, and (4) lack of governance.  The finding of this research enlightens the issues and challenges in data integration implementation in public sector and offers the opportunity for future work to propose the solutions to overcome the identified issues and challenges.


issues; challenges; data integration implementation; public sector.

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DOI: http://dx.doi.org/10.18517/ijaseit.10.1.10271


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